technology butler
n. A hotel staff member who performs computer-related tasks and helps guests with software and hardware problems.

Example Citations:
Staffs at a few Ritz-Carlton Hotels in the United States will soon be glad to turn down your bed, fluff up your pillow and answer your questions about configuring software.

For that last service, the hotel chain, owned by Marriott International, will offer the use of a "technology butler," a staff member whose sole job is to help customers with questions about hardware, software and the Internet.
—Matt Richtel, "Hotel Staff May Include A New 'technology butler'," The New York Times, January 7, 1999

For guests visiting on business when time is of the essence, Mandarin Oriental, Hong Kong has put together the perfect accommodation package. The "Business on the Run" package includes complimentary pressing, internet access, local telephone calls, technology butlers and buffet breakfast.
—"Mandarin Oriental, Hong Kong Launches 'Business On The Run' Accommodation Package," Mandarin Oriental, March 22, 2011

Earliest Citation:
Ritz-Carlton Hotel in Kuala Lumpur, noting that some guests are confused by the high-tech gadgetry in hotel rooms, now offers the services of a 'technology butler'.
—"Odds & Ends," The Wall Street Journal, August 21, 1998

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