"The ideal candidate for this role will have a minimum 15 years of solid sales experience, 2 years of which must be at a Senior Management Level, coupled with a University Degree. Experience in packaged goods, media, and/or service environment is preferred. 'Top to Top' selling experience is essential for success in this role, as well as a demonstrated ability to develop high performing teams and establish benchmark practices that both ignite and motivate staff."
—Job advertisement, The Globe and Mail, March 9, 2001

"Depending on the requirments of these critical company customers for service and contract fulfillment coverage, a customer may be a global or national account (covered by a full-time multi-level, multigeography team with a selling orientation); a house account (covered by a part-time, centralized service team supporting a top-to-top selling process); or a customer account team (covered by a multi-level, multi-geography team with a service orientation)."
—Thomas E. Tice, "Managing compensation caps in key accounts," Journal of Personal Selling & Sales Management, September 1, 1997