Why doesn't downsizing work in most cases? Because the company typically cuts the people but not the work. So now you've got fewer people doing more work than ever. … And when the dust settles, the company finds that its short-term savings have evaporated and in order to stop from capsizing, it has to hire more people, increase morale, and correct quality problems that have emerged.

Speakers at a recent conference on outsourcing and systems integration held in Sydney, Australia, came up with two useful additions to the outsourcing/insourcing/downsizing/ rightsizing page of the lexicon: capsizing — a handy word to describe what happens when you go overboard in revamping your systems; and outsorcerers — meaning outsourcing vendors who promise to work magic for their clients.